Effective Date: 01/01/2026
Welcome to Sutraani Pvt. Ltd.
By accessing or using our website and purchasing our products, you agree to follow the terms and conditions mentioned below. Please read them carefully before placing an order.
If you do not agree to these Terms, please do not use the website.
1. About Us
Sutraani Pvt. Ltd. is a clothing brand specializing in pre-draped and premium sarees.
These Terms apply to all products sold through our website and any related services.
2. Eligibility
By using this website, you confirm that:
• You are at least 18 years old, OR using the website under parental/guardian supervision.
• You are legally capable of entering into a binding agreement.
3. Products & Descriptions
We aim to display products as accurately as possible. However:
• Slight color variations may occur due to screen lighting and photography.
• Measurements and fit descriptions are approximate.
• Handmade or premium garments may have minor variations, these are not considered defects.
We reserve the right to modify designs, prices, and availability at any time.
4. Pricing & Payments
• All prices displayed are in INR.
• Taxes and shipping will be shown at checkout.
• We accept online payments through secure payment gateways.
Orders will be processed only after successful payment confirmation.
5. Order Acceptance
Your order is considered confirmed only after:
1. Payment is received
2. You receive an order confirmation email
We may cancel or refuse an order due to:
• Incorrect pricing or product information
• Payment issues
• Stock unavailability
• Suspected fraudulent activity
If cancelled from our side, any payment made will be refunded.
6. Shipping & Delivery
• Orders are usually dispatched within 3-4 working days.
• Delivery timelines may vary by location and courier partner.
• Delays caused by courier, weather, or unforeseen reasons are beyond our control.
Customers are responsible for providing accurate delivery details. Re-delivery charges may apply for incorrect addresses.
7. Returns, Exchanges & Refunds
Because our sarees are premium and often customized/limited pieces:
Option A – Exchange Only
• Exchanges allowed within (2 days) for size/defect issues.
• Product must be unused, unwashed, and in original packaging.
Option B – No Return on Custom Orders
• Customized, altered, or sale items are not eligible for return/exchange.
Defective or wrong product:
Report within 48 hours of delivery with photos, and we will review and assist.
Refunds (if applicable) will be processed to the original payment mode.
8. Cancellations
• Orders may be cancelled within (24 hours) of placing the order.
• Once shipped or processed, cancellation is not possible.
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9. User Accounts
If you create an account, you are responsible for:
• Keeping your login confidential
• Any activity carried out under your account
Notify us immediately if you suspect unauthorized use.
10. Intellectual Property
All website content , images, designs, text, logo, and product visuals — belong to Sutraani Pvt. Ltd.
You may not copy, modify, distribute, or use our content without written permission.
11. Prohibited Use
You agree not to:
• Use the website for fraudulent purposes
• Interfere with security features
• Copy, scrape, or misuse product images/content
12. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their content, policies, or practices.
13. Disclaimer of Warranties
All products are sold “as available”.
We make no guarantee that the website will be error-free, uninterrupted, or virus-free.
14. Limitation of Liability
Sutraani will not be responsible for any:
• Indirect, incidental, or consequential damages
• Loss resulting from misuse of products or website issues
Our maximum liability is limited to the amount paid for the purchase.
15. Indemnity
You agree to indemnify and hold Sutraani harmless from claims arising out of misuse of the website or violation of these Terms.
16. Governing Law
These Terms shall be governed by and interpreted according to the laws of India
17. Changes to Terms
We may update these Terms occasionally. Continued use of the website means you accept the revised Terms.
